Shipping Information the Amazings

At the Amazings, we strive to provide a seamless shopping experience for all our customers, no matter where you are located. Below, you will find detailed information about our shipping policies, delivery times, and fees. If you have any questions regarding shipping, please don’t hesitate to contact our customer support team.

1. Shipping Destinations

We are proud to offer worldwide shipping! Whether you're located locally or internationally, we’ll make sure your cork products reach you.

However, if you do not find your country on our list, please do contact us.

2. Processing Time

• All orders are processed within 1-3 business days.
• Please note that orders are not shipped or delivered on weekends or holidays.
• If we experience a high volume of orders, processing may be delayed by a few additional days. Should this happen, we will inform you via email.

3. Shipping Options and Delivery Times

We offer the following shipping options:

Domestic Shipping (Within Portugal):

• Standard Shipping: 1-3 business days

International Shipping:

• Standard International Shipping: 3-20 business 

Note: Delivery times may vary depending on the destination country and any local postal delays or customs procedures.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected shipping method. Here’s an estimate of shipping fees:

Domestic:

• Standard Shipping Portugal: 4 €
• Free Shipping for orders over 50 €

International within Europe:

• Standard International Shipping: 6,50 €
• Free Shipping for orders over 100 €

International non - Europe:

• Standard International Shipping: 7,50 €
• Free Shipping for orders over 100 €

Note: Some international destinations may incur additional fees such as customs duties, taxes, or handling fees, which are the responsibility of the customer.

5. Free Shipping

We offer free standard shipping on all domestic orders over 50 € and international orders over 100 €. The free shipping option will automatically apply at checkout once the minimum order value is met.

6. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with your tracking information. You can track the progress of your shipment via the link provided in the email or through the shipping provider’s website. If you do not receive a tracking email, please check your spam/junk folder or contact our support team for assistance.

7. Shipping Restrictions

While we strive to ship worldwide, there may be restrictions on certain products due to local regulations in some countries. If we are unable to ship to your country, you will be notified during checkout. Please contact us if your country is not on the list.

8. Customs, Duties, and Taxes

For international orders, any customs or import duties, taxes, or fees are the responsibility of the customer. These charges vary by country and are typically collected when the shipment arrives in your country. We recommend checking with your local customs office to determine any additional costs.

9. Lost or Damaged Packages

We take great care in packaging your products, but if your order is lost or damaged during shipping, please contact us immediately. We will assist in investigating the issue with the shipping carrier and provide a resolution, which may include a replacement or refund.

10. Delivery Issues

If you experience any issues with your delivery, such as delays or if you haven’t received your package within the estimated delivery time, please contact us so we can assist in locating your order.

11. Contact Us

If you have any questions regarding our shipping policy, feel free to reach out to us at:

• Email: amazingsportugal@gmail.com
• Phone: +351 910 952 171

We are here to help and ensure your cork products arrive safely and on time!